Persuasion

How to Win Over a Skeptical Audience

Language and vernacular are the key.

Illustration: Joel Plosz for Bloomberg Businessweek

According to Zoe Littlepage, a plaintiff’s lawyer who’s won jury verdicts totaling more than $300 million

An inner-city Philadelphia jury hears a case very differently than one in a small town in Texas. That jury—the second jury—is very suspicious of everything about me. They don’t like lawsuits, they don’t like plaintiff’s lawyers, and they don’t like people who sue.