Economics
Egypt's Raya Expands Call Center Business as Economy Rebounds
- Egypt ‘back on the map’ after 2016 currency flotation
- Company targets 10,000 workstations by the end of 2020
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Egypt’s biggest outsourcing services provider, Raya Contact Center, is expanding as economic growth rebounds and a weaker currency makes it more competitive.
The Cairo-based company, which operates offshore call centers and offers other corporate services, added about 1,000 workstations this year, compared to a previous annual average of 400 workstations, Chief Executive Officer and Managing Director Reem Asaad said. The company expects to reach a total of 10,000 workstations by the end of 2020, from 6,700 now.