Bank of America's AI Assistant Avoids Alexa-Like Eavesdropping
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Bank of America Corp. says its artificial-intelligence assistant isn’t likely to listen in on private conversations the way Amazon.com Inc.’s Alexa did last month.
Customers have to take a physical action to start using “Erica,” the firm’s virtual assistant that answers questions about banking and products, Cathy Bessant, Bank of America’s chief operations and technology officer, said Tuesday at the Bloomberg Invest conference in New York.