Pursuits
JPMorgan Plunges to No. 10 in Ranking of Mortgage Servicers
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JPMorgan Chase & Co. tumbled to No. 10 in an annual survey of customer satisfaction for mortgage-servicing companies, behind competitors such as Bank of America Corp., after being ranked second-best by homeowners last year.
The biggest U.S. bank by assets, JPMorgan was surpassed in the ranking by fellow giants Wells Fargo & Co. and Bank of America as well as a half-dozen smaller firms, according to J.D. Power and Associates’ 2015 results, released Thursday. The top spot was retained by Quicken Loans Inc., said J.D. Power, which surveys consumer attitudes on products and services.