United Will Honor Free Tickets Sold by Mistake
This article is for subscribers only.
United Airlines said passengers who bought tickets that were accidentally sold for free because of faulty reservations data will be able to use them for travel.
“United has reviewed the error that occurred yesterday and decided that, based on these specific circumstances, we will honor the tickets,” Mary Clark, a spokeswoman for the unit of Chicago-based United Continental Holdings Inc., said today in an e-mail. The company isn’t disclosing how many of the tickets were sold.